We love our customers! We also know that navigating on the net - or
even on one site like this - can sometimes get a bit confusing. Find
help here. And if you still can't figure something out after reading
the help files, e-mail the email@example.com.
We're here to serve you!
can I be assured of privacy?
Reluctant Presstm is a crossdresser & transsexual
owned company, and has been in business for over eleven years. Since
we are experienced in this field, we are also very sensitive to the
needs of our readers. We realize, for instance, that the vast
majority of our readers are married and have jobs that they do not
wish to jeopardize. We understand! Before we began selling
books on the Internet, we sent them through the mail to thousands of
satisfied customers. Print books are sent in plain wrappers with the
return address of Friendly Applications, Inc. -- pretty
innocuous. In the case of online stories, we send your password via e-mail
to the address you specify. The subject line simply says "Thank
you." Furthermore, the files themselves are password protected,
so even if someone finds a file on your computer with a name like
"99338.pdf," they won't be able to open it to see what it
is without your personal password!
We also want you to know that we never sell or give away our mailing
list, nor do we share your personal information with anyone ever.
All information is kept to ourselves, and we never send you regular
mail unless you ask to be placed on our mailing list. back
Why do I have to give my real name (and/or
address) when I order from you?
The reason we ask for your name and billing address information is
to verify that you are indeed the holder of the credit card you are
using. This is designed to help prevent credit card fraud.
Verification is done by computer and is completely anonymous.
Nobody will be sharing your address with anyone, nor will any of
this information be kept on file. back
I'm not sure I trust online ordering,
isn't there another way?
Yes, absolutely! We appreciate your concerns in this regard, and
while we've never had a problem we understand your feelings. Other
- Absolutely! You may order through our partner Mags, Inc. by
calling (800) 359-2116 or you may FAX your order to (818)
784-9563. Just be sure to include all the information that is
marked with a red star on the order form.
- Use the printable order form at order.htm
which can be either faxed or mailed to us.
- Send e-mail to firstname.lastname@example.org
- be sure to include all the pertinent information. back
How do I get files onto my Kindle or other ebook reader?
The newer Amazon Kindle readers can handle PDF files natively
without requiring any conversion, as well as all the common Microsoft
Office formats. If by some chance you happen to have an old Kindle, you can
still get an update that covers password protected pdfs: http://www.amazon.com/gp/help/customer/display.html/ref=pe_81240_16401580_hp_navbox_krec_su?nodeId=200324680 Or, if
you can't find your USB cable (even though you use it for charging) or you don't want to use it for some reason, you can transfer documents from the computer to your Kindle wirelessly: All Kindle users have a person email address that looks something
like this - email@example.com or firstname.lastname@example.org (check Amazon for your correct address). Any files that you send to this email as an attachment will auto-download to your Kindle while you are connected to a
- To transfer a PDF a from your computer to your
Kindle reader, you can connect the Kindle to your computer using the
USB cable that came with it (HINT: This cable doubles as the charger cable).
After a moment or two, the Kindle will appear as a separate drive in My Computer or
Windows Explorer. You can drag and drop files from your computer
desktop to the Kindle drive and they’ll be copied to the Kindle's
memory, but it will make the files easier to find if you double-click the icon for the Kindle, and navigate to the folder called "Documents" - copy your files there.
How long will it take before I receive my
order of printed books?
If the book(s) you ordered in stock, we will ship your order by the
end of the next business day. We ship Priority Mail within
the USA, in order to keep shipping times to a minimum. We're located
in the the Los Angeles are of California, so figure shipping time
How long will it take for me to receive my
password(s) for online stories?
Reluctant Press is a small TG-Family business, so we still lovingly
process each order by hand. That means that someone actually has to
be here to do it. Therefore, plan on receiving your password by
e-mail by the end of the business day following the day you ordered.
A "Business Day" is normally defined as Monday through
Friday, excluding legal holidays in the USA. Sometimes Ms.
Chrissie works late and sends out passwords sooner than you think,
but we'd like you to plan on receiving it within about a business
day. Important: Occasionally, people send us an order with a
bad email address. If you didn't get your order when you were
supposed to, it is probably because you mistyped your e-mail address
and we're sitting on "pins&needles" waiting to hear
from you. So write! back
Why don't you just give away your books
like some people seem to?
First of all, it is important to realize that nobody gives
away transgender story books. A few Internet sites have text files
written by amateurs, but these small "stories" tend to be
repetitive and difficult to read because of their poor use of
English. In addition to the lack of professional editing, these
stories universally lack professional illustrations. Oh yes, one
site illegally uses copyrighted images of people who have nothing
whatever to do with the story, but the difference is both obvious
There's a reason why you can get quality illustrated transgender
fiction only here at RP: To produce a book, a publishing company
such as ours spends thousands of dollars for professional editing,
illustrations, layout and design... this is in addition to the
hundreds of hours the author lovingly put into his/her story.
"Free" story sites will not and cannot do this. Remember
the old saying, "You get what you pay for." By choosing to
patronize professional transgender fiction, you are helping other sisters
who share your interests and dreams. back
What is Adobe Acrobat Reader and why do I
Adobe Acrobat Reader has revolutionized the electronic publishing
industry by providing a document format that looks exactly like a
print book and is readable on almost all computers and all operating
systems. Adobe Acrobat creates a file in Portable Document Format
(.pdf) which can be opened and read by any computer which has
the free Acrobat Reader program. This program is available
without charge for download from www.adobe.com.
Without Adobe Acrobat, you couldn't have a real book to read
(complete with pictures) ..you'd just end up with a text file, so
it's well worth it. Also, many government documents and other
professional literature are now on the web in Acrobat Reader format,
so sooner or later you'll need this program even if you never read a
Reluctant Press book. back
How can I tell if I have Acrobat
Many computers today ship with the free Acrobat Reader. It is also
included in the full download of Internet Explorer 5 and some other
packages. To test whether or not you have acrobat, try double
clicking on this link for test.pdf.
In many browsers today, the file will begin to open inside the
browser. If this is the case for you, you'll probably do better
with our stories if you right-click the links and select
"Save Target As...", which will allow you to save the
target file to your hard drive instead of having to view it online.
(MAC users: click and hold link until the options menu appears, then
select "Save Target As..", as above).
Alternatively, when you double click the link, your browser may
open a window asking you whether or not you want to OPEN the file or
SAVE it to disk. If you get the option, always choose "Save to
Disk". (Just remember where you put the file!) Once the file is
downloaded, go to the directory where you put it and double-click
it. If the computer asks you what program to use to open it, look to
see if Adobe Acrobat Reader is listed as an option. If so,
select it. If not, then you need to go to www.adobe.com and get a
free reader for your computer. back
Can I get stories another way?
Basically we provide stories in two formats: Print books
(saddle-stitch and perfect-bound), and online stories in Acrobat
format. As far as we've been able to tell, there's no other practical
method by which we can provide our readers with a quality
book which includes illustrations and professional layout. If you
have a special need, you can always write to us and we'll try to see
if there is a way we can help you. back
Why do I just get a blank page when
I try to download a book?
Some browsers are set up to begin opening a book inside the
browser program as soon as the download starts. If your browser is
set to open Acrobat files inside the browser, we STRONGLY
recommend that you RIGHT-CLICK the link (Mac users, click and
HOLD until the options menu pops up), and select "Save
target as..." (Explorer) or "Save Link As.."
(Netscape) Choose the default-indicated name (the name of the pdf
file.) ...be sure to remember WHERE you saved it on your computer!
If you double click the link and the Acrobat file gets opened inside
your browser, you can still save it to your local disk by selecting
the "Save" icon in the Acrobat Reader window, or by
selecting File/Save As.. You can also change the way your browser is
configured so you don't have to use right-click. (Reminder: These
files are *big*, with full versions ranging from 280 K to over 4
megs, so be sure to allow enough time to download them).back
I tried to download a story but nothing
The stories are probably a bit bigger than you realize. If your
browser is set to open Acrobat Acrobattm
inside the browser instead of downloading them, use the right-click
method described above. But remember it takes a little time: Since
these are fully formatted books with illustrations, they range in
size from 280 K to over 4 megabytes. If the modem lights stop
blinking for a long time, you may have a frozen connection to the
web site. This happens even to the best of systems. Just click
Cancel or Stop and try again. Be patient, though! back
I might be one of the 2 percent or so who
can't use Acrobat, what then?
Unless you are web surfing on a Commodore 64 you can probably use
Acrobat (web TV users excepted). Sometimes, though, you may feel
that you don't have enough disk space to download the reader and the
stories. In that case, about the only alternative is to order print
books. One thing people often forget is that you can get a post
office box very easily. There are even private companies like Mailboxes
Etc that will provide you with a post office box. This is just
about as secure as receiving a story online (as long as you don't
leave your books sitting around on your coffee table!) back
I think I got the wrong book!
Please double check everything about your order before you send it.
It is very important that you give us the right information so that
we can properly serve you. But if we make a mistake, we will make it
right. Customer service is very important to us! back
I'm having trouble with a file.
If your problem is with Adobe Acrobat, there is some pretty good
help available at www.adobe.com. If your problem is with our site,
write to the email@example.com
and we'll try to help. back
Why do I have to enter a password every
time I read my story?
The password feature serves two important functions, and while it
can be slightly annoying it can also be a life-saver.
- First of all, it allows us to distribute stories online after
having spent thousands of dollars developing and illustrating
them. The password is also a copyright-protected item, which
helps us ensure that the author, artist and editor will be
- The password also protects you. Even if someone finds a
file on your computer with a name like "99338.pdf,"
they won't be able to open it to see what it is without your
password. This protects everyone to the greatest possible
What if I lose my password?
No problem, just send us your customer information along with the
book title (for verification) and we'll resend it to you (to the
address you originally had it sent to). We really do want to keep
our customers happy! back
What do I do if I have a question about my
Write us! Most problems are easily solvable with an exchange of
e-mail. Write to firstname.lastname@example.org
- We're very customer-friendly and we always try to be
If you prefer, you may write to us at Reluctant Press, P.O.
Box 5829, Sherman Oaks, California 91403 - or you may call our
printing partner Mags, Inc. at (800) 359-2116. You may also send us
a fax at (818) 784-9563 . back
What if I decide I don't like a story after
I order it?
We're not a monolithic corporation -- we're a small family business
that really believes in serving the transgender community. If you
have a problem with a particular story, let us know and we'll try to
work it out with you.